Privacy Policy
Last updated: September 9, 2025
This Privacy Policy explains how supplementify.store (the “Site”, “we”, “us”) collects, uses, and shares information about you when you visit or make a purchase. By using the Site, you agree to the practices described below.
Information We Collect
- Identifiers & contact details (name, email, phone, billing/shipping address).
- Order & payment information (products purchased, order value, method of payment). We do not store full card numbers; payments are processed by our providers (e.g., Stripe, PayPal, local gateways).
- Device & usage data (IP address, device and browser type, pages viewed, referring/exit pages, timestamps, approximate location).
- Cookies & similar technologies used for site functionality, analytics, personalization, and advertising. See Cookies.
- Communications you send us (emails, chat, forms, reviews, support tickets).
- Marketing preferences (email/SMS consent, unsubscribe status).
How We Use Information
- To operate, maintain, and improve the Site.
- To process and deliver orders, including payments, fraud prevention, shipping, and returns.
- To provide customer support and respond to inquiries.
- To personalize your experience and recommend products.
- To send service messages (order updates, policy changes) and, with your consent where required, marketing communications.
- To perform analytics and measure campaign performance.
- To comply with legal obligations and enforce our terms.
Legal Bases (EEA/UK)
- Contract – to fulfill your order and provide requested services.
- Consent – for certain cookies/ads, email or SMS marketing. You can withdraw consent at any time.
- Legitimate interests – to secure our services, prevent fraud/abuse, understand site usage, and improve features (balanced against your rights).
- Legal obligation – to meet tax, accounting, and regulatory requirements.
How We Share Information
We do not sell personal information for money. We may share information with:
- Service providers and processors who help us run the Site (hosting, payment processing, analytics, advertising, email/SMS delivery, customer support, fraud prevention, logistics and carriers).
- Advertising & analytics partners (e.g., Google Ads/Analytics, Meta) to measure performance and, where permitted, show relevant offers. Some of these activities may be considered a “sale” or “sharing” for cross‑context behavioral advertising under certain U.S. state laws. See Your Privacy Choices.
- Business transfers (e.g., merger, acquisition, asset sale).
- Legal & compliance when required by law or to protect rights, safety, and security.
Cookies & Similar Technologies
We use necessary cookies to make the Site work and optional cookies (with consent where required) for analytics and advertising. You can manage preferences via our cookie banner, browser settings, or platform tools:
Data Retention
We keep personal information only as long as necessary for the purposes described above. Typical retention: order records up to 7 years for tax/accounting; customer support records up to 3 years after last interaction; marketing preferences until you unsubscribe or the data is no longer needed.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information (e.g., HTTPS/TLS encryption, access controls, limited retention). No method of transmission or storage is 100% secure.
International Data Transfers
We may process information outside your country (for example, in the United States, European Union, or the United Arab Emirates). Where required, we use appropriate safeguards such as Standard Contractual Clauses for transfers.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to portability and withdrawal of consent.
- EEA/UK: contact us to exercise GDPR rights.
- United States (e.g., CA/CO/CT/VA/UT): you may have rights to know/access, correct, delete, opt‑out of sale/share, and limit use of sensitive information.
- UAE and other regions: we honor applicable local privacy laws and will facilitate your requests.
Submit requests by emailing privacy@supplementify.store. We may verify your identity before responding.
Your Privacy Choices