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Privacy Policy

Last updated: September 9, 2025

This Privacy Policy explains how supplementify.store (the “Site”, “we”, “us”) collects, uses, and shares information about you when you visit or make a purchase. By using the Site, you agree to the practices described below.

Who we are. Data Controller: [Your legal entity name]. Registered address: [Your address].

Privacy contact: privacy@supplementify.store • General support: support@supplementify.store

Information We Collect

Identifiers & contact details (name, email, phone, billing/shipping address).
Order & payment information (products purchased, order value, method of payment). We do not store full card numbers; payments are processed by our providers (e.g., Stripe, PayPal, local gateways).
Device & usage data (IP address, device and browser type, pages viewed, referring/exit pages, timestamps, approximate location).
Cookies & similar technologies used for site functionality, analytics, personalization, and advertising. See Cookies.
Communications you send us (emails, chat, forms, reviews, support tickets).
Marketing preferences (email/SMS consent, unsubscribe status).

How We Use Information

To operate, maintain, and improve the Site.
To process and deliver orders, including payments, fraud prevention, shipping, and returns.
To provide customer support and respond to inquiries.
To personalize your experience and recommend products.
To send service messages (order updates, policy changes) and, with your consent where required, marketing communications.
To perform analytics and measure campaign performance.
To comply with legal obligations and enforce our terms.

Legal Bases (EEA/UK)

Contract – to fulfill your order and provide requested services.
Consent – for certain cookies/ads, email or SMS marketing. You can withdraw consent at any time.
Legitimate interests – to secure our services, prevent fraud/abuse, understand site usage, and improve features (balanced against your rights).
Legal obligation – to meet tax, accounting, and regulatory requirements.

How We Share Information

We do not sell personal information for money. We may share information with:

Service providers and processors who help us run the Site (hosting, payment processing, analytics, advertising, email/SMS delivery, customer support, fraud prevention, logistics and carriers).
Advertising & analytics partners (e.g., Google Ads/Analytics, Meta) to measure performance and, where permitted, show relevant offers. Some of these activities may be considered a “sale” or “sharing” for cross‑context behavioral advertising under certain U.S. state laws. See Your Privacy Choices.
Business transfers (e.g., merger, acquisition, asset sale).
Legal & compliance when required by law or to protect rights, safety, and security.

Cookies & Similar Technologies

We use necessary cookies to make the Site work and optional cookies (with consent where required) for analytics and advertising. You can manage preferences via our cookie banner, browser settings, or platform tools:

Google Ads Settings: adssettings.google.com
Network Advertising Initiative opt‑out: optout.networkadvertising.org
Google Analytics opt‑out add‑on: tools.google.com/dlpage/gaoptout

Data Retention

We keep personal information only as long as necessary for the purposes described above. Typical retention: order records up to 7 years for tax/accounting; customer support records up to 3 years after last interaction; marketing preferences until you unsubscribe or the data is no longer needed.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information (e.g., HTTPS/TLS encryption, access controls, limited retention). No method of transmission or storage is 100% secure.

International Data Transfers

We may process information outside your country (for example, in the United States, European Union, or the United Arab Emirates). Where required, we use appropriate safeguards such as Standard Contractual Clauses for transfers.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to portability and withdrawal of consent.

EEA/UK: contact us to exercise GDPR rights.
United States (e.g., CA/CO/CT/VA/UT): you may have rights to know/access, correct, delete, opt‑out of sale/share, and limit use of sensitive information.
UAE and other regions: we honor applicable local privacy laws and will facilitate your requests.

Submit requests by emailing privacy@supplementify.store. We may verify your identity before responding.

Your Privacy Choices

Marketing emails: click “unsubscribe” in any email or contact privacy@supplementify.store.
SMS: reply STOP to opt‑out (message/data rates may apply).
Personalized ads: adjust preferences via our cookie banner and the tools listed in Cookies.
Do Not Sell or Share My Personal Information: email privacy@supplementify.store or use our request form at /privacy/ccpa-request.

Terms & Conditions

Last updated: September 9, 2025

These Terms & Conditions (the "Terms") govern your access to and use of supplementify.store (the "Site") and any purchases or services made through the Site. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

Who we are. Data Controller / Merchant of Record: [Your legal entity name], [Your registered address]. Contact: support@supplementify.store • Legal: legal@supplementify.store

1) Eligibility & Use of the Site

You must be at least the age of majority in your jurisdiction (18+ in most regions) to place orders.
You agree to use the Site only for lawful purposes and in accordance with these Terms.

2) Health & Medical Disclaimer

Content on the Site is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before using any product, especially if you are pregnant or nursing, have a medical condition, or are taking medication.

3) Product Information, Pricing & Availability

We strive to ensure product descriptions, images, ingredients, and pricing are accurate; however, errors may occur. We reserve the right to correct any errors and to change or update information at any time without prior notice.
All prices are shown in the currency indicated at checkout and are exclusive of taxes, duties, and shipping unless stated otherwise.
We may limit quantities, discontinue products, or refuse any order at our sole discretion.

4) Orders, Payment & Fraud Screening

By placing an order, you offer to purchase products in accordance with these Terms. Order acceptance occurs when we send an order confirmation email.
Payments are processed by third‑party providers. We do not store full credit card numbers.
Orders are subject to verification and fraud screening. We may cancel or refuse orders if suspicious or inconsistent with these Terms.

5) Shipping, Delivery & Risk of Loss

Shipping options, costs, and estimated delivery times are displayed at checkout. Delivery times are estimates only and are not guaranteed.
Risk of loss passes to you upon delivery to the shipping address provided. Please inspect packages upon receipt and notify the carrier and us of any issues promptly.

6) Returns, Refunds & Money‑Back Guarantee

We want you to be satisfied. Unless otherwise stated on the product page, we offer a 30‑day money‑back guarantee from the delivery date. If you are not satisfied, contact support@supplementify.store within 30 days for assistance and return instructions.

Eligibility and processing details are described in our Returns & Refunds Policy. Original shipping fees are typically non‑refundable.
For safety and regulatory reasons, certain items (e.g., heavily used, damaged, or marked as final sale) may be ineligible; we will advise case‑by‑case per the policy and local law.
Refunds are issued to the original payment method after we receive and inspect returned items.

7) Subscriptions & Auto‑Renewals (if offered)

Subscription plans bill automatically at the stated interval until canceled. You can cancel at any time before the next billing date via your account or by contacting support.
We will disclose pricing, frequency, and how to cancel before you enroll.

8) Promotions, Coupons & Gift Cards

Promotions and discounts are time‑limited, cannot be combined unless stated, and may have specific conditions.
Gift cards are not reloadable or redeemable for cash except where required by law.

9) Accounts, Security & Communications

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
By providing your email or phone, you may receive service messages (order updates, policy changes). Marketing communications will be sent only with your consent where required and can be opted out at any time.

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Terms & Conditions

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